Table of Contents
1.1 Free Estimate / Quotation
1.2 Free Diagnostic Policy / Service Charge
1.3 No Fix No Fee Policy
1.4 Turnaround Time
1.5 Priority Repair
1.6 Return Postage
1.7 Parts Used / Waterproofing
1.8 Installation of Consumer Supplied Parts
1.9 Unpaid Invoices
1.10 Liquid Damage Repairs
1.11 Accessories & Power Supplies
1.12 User data and Information
1.13 Payments
1.14 Cancellation
1.15 Repair Warranty
1.16 Warranty Limitations
1.17 Limitation of Liability
1.18 Complaints
1.19 Entire agreement
1.1 Free Estimate / Quotation
We offer a free estimate online, if possible, based on the information you have provided. Please note that this is an estimation only. The cost to repair the item may be higher than the estimated price (for example, if the information provided was inaccurate or if your product has other faults). On these occasions, you will be contacted via email or phone to authorize a new repair quotation.
If we can not give a free estimate and request the device for diagnosis, we will provide an exact quote once received and diagnosed.
1.2 Free Diagnostic Policy / Service Charge
A. All items received for repair carry a charge as defined below. The service charge will become due only when:
– If the device has been diagnosed and repaired after consultation and agreement by the customer.
At our discretion, we may waive any Invoice if you permit us to recycle the item.
B. Service Charge:
Current service charge is dictated by the current market price of the item provided by the customer.
The service charge will be presented to the customer along with the estimated cost of repair.
C. If no fault is found we will return the item/s to you as is and only charge the customer for shipping.
1.3 No Fix No Fee Policy
If we are unable to repair your device, you will not be charged any fees. This policy ensures that you only pay for successful repairs. However, in the event of a successful repair, fees will apply as agreed upon prior to service commencement.
1.4 Turnaround Time
Initial Diagnosis: We aim to initiate the standard diagnostic process within 3-5 working days and the priority within 1 working day after receiving an item; however, completion times can vary based on the specific fault.
Parts Availability: Timely completion of repairs is contingent on the availability of required parts. If parts are specially ordered, they generally arrive within 5-10 working days, although this can extend to four weeks in some cases.
Busy Periods: Be aware that during high-volume or peak periods, the completion of repairs may experience delays. Quality assurance remains our top priority.
No Guaranteed Turnaround: The start of diagnostics is expected within the specified timeframes, but completion times for repairs are not guaranteed due to the variable nature of faults, parts availability, and workload.
1.5 Priority Repair
The priority repair will let you skip the queue of standard repairs, and express shipping applies.
We aim to diagnose and process priority repairs within 1-2 working days from the date they arrive.
However, we can not guarantee any stock or turn around times, and the process will take longer if we need to order parts for your repair.
It usually takes 5-10 working days for parts to arrive, but it can take up to four weeks, depending on the manufacturer.
The priority repair option is subject to a fee of £30 to the total cost of your repair request.
1.6 Return Postage
Return postage applies to each item sent in for repair or diagnostics regardless of the outcome.
Return shipping cost varies depending on the weight of the package. The total amount to be charge will be dictated after the item has been packaged, weighed and ready to return to the customer.
All orders are usually dispatched within one working day after we received payment in full to the Invoice shipping address. We do not take responsibility for delays due to the courier.
We currently only ship within the UK/Isle of Man.
1.7 Parts Used / Waterproofing
We always use original parts provided by the manufacturer if possible. However, we use high-quality OEM parts if the original parts are not available or do not fit our price structure. We can not guarantee that devices are waterproof after the repair of devices being initially waterproof.
1.8 Installation of Consumer Supplied Parts
The installation of consumer-supplied parts is offered. However, we can not guarantee or take liability for the fit and functionality of the said part. Therefore we refuse warranty service for products repaired with consumer supplied parts.
1.9 Unpaid Invoices
We may hold your Equipment until all charges payable paid.
Your equipment will be held for a maximum of 60 days after we have issued an Invoice. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If no payment has been received within 60 days, your equipment will be will be recycled accordingly.
1.10 Liquid Damage Repairs
Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions, the original fault can reappear after the item is repaired, and sometimes the defects can even get worse after a period of time.
1.11 Accessories & Power Supplies
Please do not send any accessories in with your repairs unless we have specifically requested them (e.g. we may require the charger or power supply or 12VHPWR cable). We cannot be held responsible for any loss or damage to accessories while in our possession chargers, boxes, cases, cables, mounts, etc.). On occasions, we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.
1.12 User data and Information
We will do our utmost to retain any data on your item; however, we cannot be held responsible for lost data. Please ensure that you back up your item before sending it to us.
1.13 Payments
Payments are requested by email or phone once a repair has either been completed successfully or you refuse a re-quote repair after diagnostics. Bank Transfer payments will be subject to a clearance delay of up to five working days. We accept Bank Transfer or Paypal.
1.14 Cancellation
Under the guidelines of Distance Selling Regulations, you are granted the right to cancel your repair contract at any stage, unless the repair process has already commenced. Should you wish to do so, kindly submit a support ticket or dial our customer service number (+44 07624 476561), providing your relevant details.
(a) In the event that the diagnostic process has been concluded but the actual repair has not been initiated, you’ll be responsible for the cost of shipping the item/s back to you.
(b) If the repair is completed before the cancellation, the full cost of repair is due. In cases where the repair was only partially finished at the time of cancellation, charges will only apply for the repair work that was actually completed.
(c) If you opt to cancel your repair prior to the start of any work, the only applicable fee will be the return postage cost.
1.15 Repair Warranty
Repairs carry a limited 3-month or on purchase an extended warranty for replaced parts and labour except the following:
(a) liquid damage repair
(b) partial replacement of 8 dated micron memory
(c) repairs with consumer supplied parts
(d) connector replacements (HDMI, DVI, USB-C, Thunderbolt, etc)
(e) non-genuine Products
In the unlikely event, your item becomes faulty within the warranty period please request a Warranty Return to receive a free returns label.
We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return it at no cost. Has the item issues not related to the original repair, we will quote and contact you.
We will attempt a re-repair on your device TWICE after the initial repair. Should the item be still faulty, we will issue a refund (minus the service charge, postage, and any Express fee). Please note that we will need to see the item and make sure it is faulty before issuing a refund.
1.16 Warranty Limitations
Warranty service or Returned Merchandise Authorization under this limited warranty will be honoured only if claims are made and the faulty product has been returned within the warranty period.
Rhumsaa Repairs offers no warranty, either explicitly expressed or implicitly implied, for any pre-installed software, its quality, performance, functionality, or compatibility for a particular purpose. Nor does Rhumsaa Repairs warrant that the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. Thus, the software is restored or installed ‘as is” unless otherwise explicitly stated in writing.
Rhumsaa Repairs reserves the rights to refuse warranty service of products under disputable conditions. Rhumsaa Repairs also holds the rights to declare final decision whether products are within warranty conditions.
The following actions and damages will result in voiding the limited warranty:
(a) Damage caused by the act of nature, such as fire, flood, wind, earthquake, lightning, etc.
(b) Damage or incompatibility caused by failure to perform a proper installation or to provide an appropriate operational environment for the product, including but not limited to unstable wired/ wireless network connection and phone lines, bad grounding, external electromagnetic fields, direct sunlight, high humidity, vibration and improper PCIE installation.
(c) Damage caused by impact with other objects, dropping, falls, spilt liquids, or submersion in liquids.
(d) Damage caused by unauthorised repair or disassembling of the product
(e) Damage caused by any other abuse, misuse, mishandling, or misapplication
(f) Damage caused by third-party peripherals (including but not limited to visible damages on the motherboard or other electronic parts of the product such as burn spots after electric discharge, melting, fusing, splitting, etc.)
(g) Any errors caused by software incompatibilities and viruses as well as unauthorised modification of built-in software (including BIOS).
(h) Deterioration due to normal circumstances.
(i) The serial number of the product (or serial number stickers of its parts) has been modified, removed, blurred or damaged.
(j) Cracks/Physical damage and scratches on LCD or materials as well as other defects caused by transportation, handling or customer abuse.
1.17 Limitation of Liability
The customer agrees not to hold Rhumsaa Repairs responsible for any loss of data or damage the device may have developed in the process of a repair, upgrade, transportation and/or any other services carried out.
It is the customer’s responsibility to back up data before submitting a device.
1.18 Complaints
We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please contact us. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction and avoid re-occurrence in the future.
We undertake to:
Acknowledge your complaints within five working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.
1.19 Entire agreement
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what you and Rhumsaa Repairs are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions, and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the condition.
Terms and Conditions Effective From May 2024